Here are some step-by-step instructions you can follow to troubleshoot your company's internet not working:
- Check if the problem is with your computer or device: Try accessing the internet from another device, such as a smartphone or tablet. If the other device can access the internet, then the problem might be with your computer or device.
- Restart your computer or device: Sometimes a simple restart can resolve the issue. Restart your computer or device and try accessing the internet again.
- Check the modem and router: Make sure that your modem and router are properly connected and turned on. If they are, try restarting them by unplugging them for 30 seconds and plugging them back in.
- Check for an outage: Visit the website or social media page of your internet service provider (ISP) to see if there is an outage in your area. Alternatively, you can call your ISP's customer service hotline to inquire about any outages.
- Check the network settings on your device: Make sure that your device's network settings are correctly configured. Check that your device is connected to the correct Wi-Fi network and that there are no typos in the Wi-Fi password.
- Check for malware or viruses: Malware or viruses can cause internet connectivity issues. Scan your computer or device for malware and viruses using an antivirus program.
- Check the DNS server settings: If the DNS server settings are incorrect, you may not be able to access the internet. Check that your device is configured to use the correct DNS server settings.
- Check the cables and wiring: If your internet connection is wired, check the cables and wiring to make sure they are not damaged or loose.
- Call your ISP: If none of the above steps resolve the issue, call your ISP's customer service hotline and describe the problem. They may be able to troubleshoot the issue further or send a technician to your location.
By following these steps, you should be able to identify and resolve most internet connectivity issues.
